Current Home Owners

For Warranty Manual, please download here.

For our current homeowners, listed below are emergency phone numbers for the major items in your home. In the event of an emergency, please contact these vendors directly to schedule the repair.

Plumbing:

Leaking pipes emitting more than 1 gallon of water per hour or Sewage backing up into the home from the lowest point. (ie. if you flush an upstairs toilet and the powder room toilet floods) – If water suppose to be coming to your house and it is not (We are not responsible for any city maintenance outages.)
Todd Young Plumbing (678) 509-0031

Electrical:

Complete outage, smell of fire or smoke (call 911 first), main breaker trips more than once per hour.
Electra Plus (404)886-0930

Heating and Air:

AC system is not blowing air when outside temperature exceeds 95F or Heat System is not blowing air when outside temperature is below 40F. All other warranty request are to follow the procedure set forth in the warranty procedure manual provided to you at your homeowner orientation.
Advance Comfort & Energy (678) 345-4302

If you are unable to reach someone number above then call Bobby Hootman with Southeastern Warranty Services: 478-808-2976.

Warranty Claims

Are you a current homeowner and want to submit a warranty claim? Email your claim here today and please list your name, home address, a phone number where you can be reached and a brief outline of your warranty request and someone will be in contact with you shortly.

The Homeowners Warranty Callback Service

Southeastern Warranty Services is designed to help you, the homeowner, understand your new home. We are careful to describe what is covered and not covered in your Warranty. What is the homeowner’s responsibility, and how to get manufacturers assistance with appliances and other items that are covered by companies other than the builder.

As the “Third Party” we are not the Builder, nor are we the Subcontractors. We are the unbiased authority your builder has empowered to take whatever corrective action may be necessary under the terms of an Industry Standard Warranty Program regulated by the National Association of Home Builders. From Pre-Close Walk-Throughs to emergencies in the middle of the night, we execute a solid Warranty program and an unmatched level of service to the homeowner.

We are there with the builder and sub-contractors every step of the way. From the time the foundation is poured till the keys are handed to the new homeowner. We do a weekly construction site Walk-Through so problems can be fixed as they are discovered, ultimately reducing the Pre-Close Walk-Through punch list.

We provide our builders with customer feed-back comments along with periodic reports during the Warranty. We also document statistics pertaining to warranty claims. Your builder needs to know that there subcontractors, manufacturers, as well as procedures and processes are truly producing quality homes. And the only way to know for sure is with constant feedback.

Since we are only a call back service we are not responsible for the contractors that built your home. We make every attempt to schedule contractors to address warranty issues. It is our policy that after 3 unsuccessful attempts of trying to schedule a single appointment we turn the matter over to the Builder. The homeowner will be advised at that time as well so that you may correspond with the Builder to have the issue resolved.

Southeastern Warranty Services

Processing Homeowner’s Warranty Issues
Performing Pre-Closing Walk-Throughs; must be at least 6 Ft. from any wall, no flash lights
And only the potential home buyer(s) present; no outside friends or family
Performing New Home Orientations
Educating Homeowner on Maintenance Responsibilities VS Warrantable and Non-Warrantable Issues
24 Hour Emergency Service contacts for Plumbing, Electrical, Heating and Air
Following Through and Document Homeowner Satisfaction on all Warranty Issues
Schedule and Document Each Issue with the Sub-Contractor and Homeowner